When a user creates an account in the application, Pléthore attempts to match the user with an existing SevenRooms guest profile. The matching process primarily relies on the phone number provided during signup (after OTP validation)
If multiple SevenRooms profiles share the same phone number, the system automatically selects the profile with the highest number of reservations, assuming it is the most relevant profile.
The signup form is then pre-filled with the information from the selected SevenRooms profile. If the user does not modify these fields during the signup process, the information remains as imported from the selected SevenRooms profile.
As a result, the user profile in the application may display a name or personal details that do not correspond to the intended guest.
If a user reports incorrect personal information, you can verify the cause by following these steps:
Open the user profile in the Pléthore Back Office → Go to the Third Parties tab section.
Identify which SevenRooms profile is currently connected to the user account.
Verify whether the linked SevenRooms profile corresponds to the correct guest.
In some cases, you may also notice that multiple SevenRooms profiles exist with the same phone number, which can explain the mismatch.
There are two ways to resolve the issue:
You can manually update the incorrect personal information.
If the wrong SevenRooms profile is linked, you can reconnect the user account to the correct guest profile from the Back Office.
To reduce the likelihood of this issue occurring:
Avoid having multiple SevenRooms profiles using the same phone number
Ensure users review and correct their personal information during signup if needed
Periodically merge or clean duplicate guest profiles in SevenRooms
If the issue occurs, it can always be resolved quickly by reconnecting the user to the correct SevenRooms profile from the Back Office.
