Troubleshooting: Why is My Venue Hidden in the App?

A venue may not be displayed in the mobile app if one of the following conditions applies:

Case 1: Mobile Application Visibility is set to Hidden

In the “Mobile Application Visibility” section, located in the “Information” tab of the venue, the “Hidden” option is enabled.

Refer to the article Edit Venue Main Information and Visibility for more details.

Case 2: The venue is not assigned to a cluster

The venue is not associated with any cluster. To appear in the mobile application, a venue must be assigned to at least one cluster.

Refer to the article Create and Manage Venue Clusters for more information.

If none of these conditions apply and the venue is still not visible, please contact the support team for further assistance: contact@plethore.io