Customize Venue-Specific Bot Texts

Prerequisites

The following roles can edit venue settings:

• Admin

• Communication

• Head of Project

• Marketing

The WhatsApp bot section must be enabled and connected to a SevenRooms configuration.

Detailed Instructions

Step 1: From the Venues tab, select the venue you want to edit.

Step 2: Click the Booking tab (1), then click Edit settings & texts (2).

WhatsApp bot text sections

In this tab, you will see the following sections. Each section allows you to customize the messages displayed by the WhatsApp bot.

1. Welcome message

Displays a welcome message to start the conversation with the customer.

2. Follow-up

Displays additional text shown below the card during the conversation.

3. Booking flow

Allows you to configure the button label and text used to create a reservation.

4. Edit booking flow

Allows you to configure the button label and text used to modify an existing reservation.

5. After booking message

Defines the message sent after a reservation is created.

6. After booking update message

Defines the message sent after a reservation is updated.

7. After booking cancellation message

Defines the message sent after a reservation is canceled.

8. Payment link message

Defines the message sent after a reservation is created, including a payment link when applicable.

Attention: All fields must be completed in all locales, then saved using the Save button after editing each section.